Refund policy

1. Inspection Before Delivery

• You have the option to open and inspect your order upon delivery to confirm the quality and material of the items.

2. Exchange Policy

• Size Exchanges: If you need a different size for the same design, exchanges are available within 24 hours of receiving your order, as long as the requested size is in stock.

• Condition: To qualify for an exchange, the item must be in its original condition; unused, unwashed, and undamaged.

• Packaging: Please ensure the item is securely placed in its original packaging and hand it to the delivery representative when exchanging.

• Shipping Fees: Additional shipping fees apply for exchanges.

3. Refund Policy

• No Refunds: Once the order has been accepted, refunds are not available.

• Complete Returns Only: Orders cannot be returned partially. The entire order must be exchanged or returned together.

4. Refusing to Receive the Order

• If you choose to refuse the order, you are required to cover the shipping costs by paying them directly to Wovenly. Please note the following details:

4-1. Payment of Shipping Costs:
• Shipping costs must be transferred directly to Wovenly and not to the delivery agent.
• Any payment made to the delivery agent will be treated as a tip and will not count toward the shipping costs.

4-2. Available Payment Methods:
• You can pay via InstaPay or Vodafone Cash.


For any questions regarding exchanges or returns, please contact us at info@wovenlyeg.com.